ಮುಖ್ಯ ವಿಷಯಕ್ಕೆ ಹೋಗಿ

VIRTUAL PROPERTY MASTER (VPM)

Master Software-as-a-Service Agreement – Privacy Policy

Last Updated: 17 October 2026

Business: ZenByte Technologies

Registered Address: VPM, Haridas Building, No.1, 6th Floor, 9th Main, Hongasandra, Bangalore – 560068, Karnataka, India

1. Legal Entity Disclosure

Virtual Property Master is a product of ZenByte Technologies. References to 'Company' mean ZenByte Technologies.

2. Acceptance of Terms

By accessing or using the platform, you agree to be legally bound by this Agreement. Continued use constitutes acceptance.

3. Description of Services

The platform provides rental property management tools, tenant tracking, payment dashboards, automated reminders, reporting tools, and optional Aadhaar/KYC storage.

4. License Grant

A limited, non-exclusive, non-transferable license is granted. Reverse engineering, resale, or reproduction is prohibited.

5. User Obligations

Users must ensure lawful consent for uploaded tenant data and comply with landlord laws. The platform is not liable for tenant disputes.

6. Subscription Terms

Monthly, Annual, and Enterprise plans are available. Subscriptions auto-renew unless cancelled prior to renewal date.

7. Payment Terms

On the website, VPM plan bills and online rent payments are processed by PayU. Applicable GST is charged where required. Non-payment may result in suspension. The Android and iOS apps do not take payments; see section 4 of the Privacy Policy below.

8. Refund Policy

7-day refund window for first-time subscription if not substantially used. No refunds for renewal payments.

9. Disclaimer of Warranties

Service provided 'AS IS' without guarantees of uninterrupted availability or tenant payment performance.

10. Limitation of Liability

Maximum liability limited to subscription fees paid in the preceding 12 months.

11. Indemnification

Users agree to indemnify the proprietor against claims arising from misuse or unlawful activity.

12. Termination

Accounts may be suspended or terminated for fraud, abuse, illegal activity, or non-payment.

13. Force Majeure

No liability for failures due to natural disasters, internet outages, cyber attacks, or government restrictions.

14. Governing Law & Jurisdiction

This Agreement is governed by the laws of India. Courts of Bangalore, Karnataka shall have exclusive jurisdiction.

Privacy Policy

1. Introduction

Virtual Property Master respects your privacy and complies with the Digital Personal Data Protection Act, 2023 and applicable Indian laws. This policy covers the website virtualpropertymaster.com and the VPM Android and iOS apps.

2. Website and app

The apps open the same VPM account as the website, with fewer features. In the Android and iOS apps:

  • Rent is paid in your own UPI app (for example PhonePe, Google Pay or Paytm). The app does not take card, net banking or gateway payments.
  • Verify with DigiLocker opens in the phone browser. Come back to the app when the consent is finished. Aadhaar OTP verification stays inside the app.
  • Rent Boost (AI furniture previews) is not available. It runs on the website only.
  • VPM plan billing is not available. Landlords pay VPM bills on the website.

3. Information we collect

  • Account: name, email, phone number and your role (landlord or tenant). You sign in with email, phone OTP or Google.
  • Property and tenant records: buildings, houses, rent amounts, deposits, agreement dates, vehicle details and contact details that a landlord enters.
  • Rent and payment records: which months are paid, amounts, dates and payment references. Landlords add their UPI ID so tenants can pay them.
  • Payment screenshots: the image a tenant uploads after paying by UPI, the amount and an optional 12-digit UPI reference number.
  • Identity: Aadhaar number when a tenant verifies with Aadhaar OTP, and PAN or ID documents if you choose to add them.
  • Documents and photos: agreements, ID documents and photos you upload.
  • Location: the map pin you set for a building. The device location is read only when you choose to use it and allow it.
  • Voice: the voice assistant uses the microphone only while it is listening to you.
  • Room photos (website only): photos you upload to Rent Boost.
  • Usage: pages viewed and app interactions through Google Analytics (website and apps). Microsoft Clarity and the Meta Pixel run on the website only.

4. Rent payments and payment screenshots

In the apps, you pay your landlord in your own UPI app. VPM does not see your UPI PIN, bank account or UPI app. After paying, you upload a screenshot. It is stored privately and only you and your landlord can see it.

Uploading a screenshot does not mark rent as paid. It shows as "Submitted for verification" until your landlord checks their account and marks it received, or marks it "Payment not verified" with a reason. The screenshot is deleted when your landlord checks it, or after 10 days.

On the website, rent and VPM bills can also be paid online through PayU (UPI, cards or net banking). PayU handles your card or bank details. VPM receives only the payment status, amount, payment mode and transaction references.

5. Aadhaar and KYC

Aadhaar OTP verification is done through Sandbox (sandbox.co.in), a licensed KYC service. VPM never sees or stores the OTP.

When verification succeeds, the Aadhaar number is saved on the tenant record so the landlord can prepare the rental agreement. Everywhere else in VPM it is shown masked (only the last 4 digits), and it is not written to our logs.

Uploaded Aadhaar or ID documents are stored only if you choose to upload them. On the website, DigiLocker can fetch documents you consent to share; it is not available in the apps.

6. Rent Boost AI previews (website only)

Rent Boost shows how a room could look with rented furniture. The room photo you upload is stored in VPM and sent to our AI furniture-preview provider (Ideal House) to create the preview.

Previews are illustrations. They are not exact measurements, and they are not a promise of higher rent. Furniture links open the rental partner's own website (for example Rentomojo or Cityfurnish), and their privacy policy applies there. When you show interest in a piece, VPM records it for your landlord. We do not send your contact details to rental partners.

7. Who we share data with

Depending on the features you use, data is processed by these service providers on our behalf:

  • Supabase (database, sign-in and file storage) and Vercel (website hosting)
  • PayU (online payments on the website only)
  • Sandbox (Aadhaar OTP; DigiLocker on the website only)
  • SurePass (agreement e-sign and e-stamp)
  • ElevenLabs (voice assistant speech-to-text and voice) and OpenAI (rent suggestions)
  • Google Cloud Vision and Microsoft Azure Document Intelligence (reading scanned documents)
  • Mapbox and OpenStreetMap (maps and addresses)
  • Meta WhatsApp, MessageBot, Infobip, MSG91, Phone.Email and Resend (reminders, OTPs and email)
  • Razorpay and KwikAPI (electricity and water bill lookup)
  • Ideal House (Rent Boost previews on the website only)
  • Google Analytics (website and apps), and Microsoft Clarity and Meta (website only)

Landlords see the records of their own tenants, and tenants see their own home, rent and documents. We may share data with authorities when the law requires it. We do not sell personal data, and the apps show no third-party ads.

8. App permissions

The apps ask for each permission only when you use the feature:

  • Camera: to photograph documents or take photos you upload.
  • Photos: through the system photo picker, so the app sees only the photo you choose. On Android 9 and older, storage access is used to save the rent QR to your gallery.
  • Microphone: for the voice assistant.
  • Location: to pin a building on the map.
  • Face ID or fingerprint: for the optional app lock. Biometric data stays on your phone.

9. Data retention

  • Payment screenshots are deleted once your landlord checks them, or after 10 days.
  • Rent, agreement and tenant records stay with the landlord for their books, including after a tenant's account is deleted.
  • Deleting your account removes your login and profile and signs you out. Other personal data is removed within 30–90 days unless the law requires us to keep it longer.

10. Deleting your account

In the app go to Settings → Delete account, or on the website open virtualpropertymaster.com/account, sign in and type DELETE. If you can't sign in, email support@virtualpropertymaster.com from your registered email or phone number and we will delete the account within 15 business days.

11. Data security

Data is sent over HTTPS. Access is limited by account and role, and documents and payment screenshots are kept in private storage. Payment keys and other secrets stay on our servers and are never in the website code or the apps. Absolute security cannot be guaranteed.

12. Your rights

You may request access, correction or deletion of your data, or withdraw consent, by emailing support@virtualpropertymaster.com. We respond within 15 business days. Grievance contact: ZenByte Technologies, at the address above.

13. Children's privacy

The platform is intended for individuals above 18 years of age.

14. Changes to policy

This Privacy Policy may be updated periodically. The date at the top shows the latest version. Continued use constitutes acceptance.

For questions, contact support@virtualpropertymaster.com.